Mudwalls Food Group are committed to ensuring that your privacy is respected and protected and that we adhere to the applicable data protection legislation requirements. This privacy policy outlines the information we collect about you and how we utilise the information that we collect when you interact with www.mudwallsfoodgroup.co.uk as well as our social media platforms on Facebook, LinkedIn, Instagram & Twitter.

When we use the term personal information, we refer to any data that relates to an identified or identifiable person. By visiting our website (www.mudwallsfoodgroup.co.uk) and using this service you consent to the use and disclosure of your personal information as described in this privacy policy.

Information we collect about you

Mudwalls Food Group collect information about you when you register on our website or when you place an order via our website for products or services. Information may be collected at other times such as when you voluntarily sign up for our newsletter or event updates, provide feedback, take part in competitions or complete surveys.

We also collect information regarding your website usage via cookies, for more information on the cookies we utilise on our site please refer to our cookie policy.

The type of information we collect in order to process your orders are:

• Name
• Billing and Delivery addresses
• Telephone Number
• Email address

How we use your information

Mudwalls Food Group use your personal information to allow us to manage your account and process your orders. Where you have consented, we will also use your information to inform you about products and/or services that we believe may be of interest to you.

We utilise this information to provide requested services to you, to do so may require us to share your data with third parties below:

• Service providers who we utilise to allow us to operate our website, fulfil our orders and deliver our products; for example, Payment providers, fraud prevention agencies, couriers, IT support, credit reference agencies etc
• Certain regulatory bodies, government and enforcement agencies, in the event that we need to or are requested to
• Our data records form part of our business and in the unlikely event that our business assets are ever sold to or purchased by another company will be shared with the acquirers.

We keep a record of emails sent from you in order to assist with the effective management of your account that you hold with us. Telephone call may be recorded for training and monitoring purposes. We use your information collected from your website visits in order to inform your repeat visits and allow a more personalised experience.

We will not share your personal information with companies outside of Mudwalls Food Group for marketing purposes.

Storing your information securely

At Mudwalls Food Group we understand the importance of keeping your data secure and are committed to protecting any personal information you have provided to us. We treat your data as private and confidential and strive to protect this at all times regardless of format.

In order to prevent unauthorised disclosure of or access to your data, as well as to maintain accuracy and ensure appropriate use of information we have put suitable security measure in place to safeguard your information. Appropriate physical and managerial procedures are in place to safeguard the information we receive.

We will store your information for as long as we have a lawful reason to do so. After that time we will either destroy or anonymise the information to ensure that it is no longer traceable back to you

Contacting you

There may be a need for us to contact you from time to time to allow us to fulfil you order, for example, if you have ordered an item that is unavialble or if there is a query with regards to the delivery of your order. When this occasion arises we will attempt to contact you via either email or telephone. We may also occasionally contact you with after-care emails relating to products you have ordered from Mudwalls Food Group.

Mudwalls Food Group would like to send you informational emails regarding our products, events and services which you may be interested in. The primary communication style for this will be via email or post. These will be sent to those customers who have consented to receive marketing materials. If you have consented to receive marketing materials you may opt out at a later date should you change your mind.

You have the right to stop us from contacting for marketing purposes you at any time. If you no longer wish to be contacted for the purpose of marketing, please click the ‘unsubscribe’ link on the email newsletter. Alternatively you can utilise the contact details below to contact Mudwalls Food Group to let us know.

Access to and correction of your information

Mudwalls Food Group wants to ensure that the personal information that we hold about you is accurate and up to date. If you believe any of the information we hold about you is inaccurate you have the right to request that we either update or remove said information.

You also have the right to request a copy of the information that we hold about you. Please email or write to us on the contact details below if you would like to request a copy of some or all of your personal information that we hold.

Cookies

Cookies are small pieces of data (text files) that a website uses to store small pieces of information, such as your login information, location or language preferences. This information is utilised to track visitor use and customer navigation and compile useful statistical data on the websites activity in order to inform updates and improvements. You can choose to set your browser to block cookies however, as a result some functions may not operate correctly. You can find out further information about cookies our website using in our Cookie Policy

Links to external websites

At times our website may contain links to other websites. This privacy policy is only applicable to the MUDWALLS FOOD GROUP website. If you follow a link to an external website, please note that these websites will have their own individual privacy policies. Mudwalls Food Group do not take any liability or responsibility for external websites policies and as such, it is your responsibility to read these policies before you submit any personal information on these websites. We reserve the right to withdraw our consent to any link at any time should we deem there a need to do so.

Changes to our privacy policy

We regularly review our privacy policy and may decide to change the way we utilise your personal data. Any changes or updates will be reflected on this web page. To ensure you have accessed the most recent version of our privacy policy please check this page regularly for changes to this privacy policy.

How to contact us

If you have any questions, concerns, comments, requests or complaints with regards to this privacy policy, our products or our website please contact us at:

Email: enquiries@mudwallsfarm.co.uk
Telephone: 01789 491078
Post: Mudwalls Farm ltd, Oxleasow Road, Redditch, Worcestershire, B98 0RE